Refund and Returns Policy - Colleen's Keys

1. Workbooks & Manuals

We take pride in the quality of our workbooks and manuals. Because these are educational materials, refunds are not offered once an order has been completed.

However, if you receive a product that is damaged, defective, or of poor print quality, we will gladly replace it.

Replacement Policy

You must contact us within 7 days of receiving your order.
Please include your order number and clear photos showing the quality issue.
Once approved, a replacement copy will be sent at no additional cost.

We reserve the right to determine whether the issue qualifies as a quality defect.

Refunds will not be issued for:

Change of mind
Incorrect orders placed by the customer
Normal wear, minor variations, or subjective preferences

2. Workshops

All workshop purchases are non-refundable.

Due to limited seating, preparation costs, and advance planning required for each workshop, we do not offer refunds, cancellations, or exchanges once a booking has been confirmed.

If you are unable to attend, you may contact us to request a transfer to another participant, subject to approval.

3. Contact Us

For all replacement requests or questions regarding this policy, please contact:

Colleen’s Keys
Email: info@colleenskeys.com.Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@colleenskeys.com.

Shipping returns

To return your product, please email us at info@colleenskeys.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.